EXCHANGE AND RETURN POLICY
Your satisfaction is important to us. For any questions about our jewelry, its care, or your purchase, please do not hesitate to contact us at info@midi34.ca.
Returns and Exchanges
Midi34 does not offer refunds. If you are not satisfied with your purchase, you may exchange it or receive store credit up to 14 days after purchase. The item must be returned within 30 days of purchase. If the 14-day period is exceeded, the request will be denied, unless otherwise specified.
For a return or exchange to be accepted, the following conditions must be met:
- You must have proof of purchase.
- The jewelry must be in its original condition. It must not have been worn and must not show any signs of wear or damage.
- The jewelry must be in its original packaging (boxes and pouch).
- The 14-day deadline must be respected.
If any of these conditions are not met, Midi34 reserves the right to refuse the exchange or return.
Final Sales
Please note that the following items are FINAL SALES:
- Earrings
-
Candles
- Cleaning cloths
- Gift certificates
- Gift boxes
- Sale items
Return Shipping Costs
Midi34 does not provide return labels. The cost of return shipping is the responsibility of the customer (envelope and stamp). If you choose to use a shipping method other than the one suggested below, the costs will also be your responsibility and cannot be reimbursed.
Procedure
- Please write to us at info@midi34.ca to submit your return/exchange request.
- Once your request has been made, you must send the jewelry back in a bubble envelope with a stamp ($2.61).
- Inside the envelope, please carefully place the jewelry along with a note indicating your contact information: Full name, email address, return address, reason for the exchange, and your request (exchange, refund, or credit).
- Once we receive the return, we will follow up with you by email and we will cover the return shipping costs in case of a product exchange. For any credit note, your credit code will be sent to you by email.
Midi34 Boutique - Place Sainte-Foy
For any purchase made at our boutique, please visit the boutique to make an exchange or return.
Purchase at a Point of Sale
For any purchase made at one of our points of sale, please contact them directly for returns or exchanges.
Sales and Promotions
All our sales are final. Promotions cannot be applied to orders placed outside the announced deadlines. Please note that these deadlines may be changed without prior notice.
We do not offer price adjustments on items purchased outside of promotion periods.
Contact Us
For any further questions or requests, please contact us by email at info@midi34.ca.